Service Specialist
Company Name:
Dartmouth College
### Position Information
## Position Purpose
To work as part of a team offering service to students, faculty, alumni, and staff on behalf of the Registrar's Office. To provide a vital communication link between the Registrar's office and the Dartmouth Community. To ensure that course data is collected and recorded correctly, and that academic information is disseminated in an accurate, professional and timely manner to all constituencies.
## Skills & Knowledge
Practiced in providing friendly and professional customer service.
Attention to detail.
Ability to work with frequent interruptions.
Ability to meet critical deadlines and work under pressure.
Good organizational skills.
Ability to work with an integrated student database.
Works well as part of a team.
Commitment to diversity and to serving the needs of a diverse community.
## Minimum Experience
Two years or more office experience, preferably in Higher Education.
Proficient in Microsoft Office Products.
## Minimum Education
High School graduate or degree or the equivalent.
Associate's Degree preferred.
## Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
## Special Instructions to Applicants
M-F, 8am-4:30pm
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
### Key Accountabilities
## Key Accountabilities
Team Responsibilities
Responds to student, faculty, staff, alumni and general inquiries.
Resolves routine records and registration issues.
Enters data and manages Banner processes.
Provides general staff and office support.
Participates in project re-engineering and testing.
Cross-trains with Service Specialists and provides back-up support with Records Specialists.
Specialty Area
Assists students with registration.
Assists with official transcript and citation processing.
Helps students to resolve administrative issues related to academic matters
Greets visitors in a friendly and warm manner.
Responds to, re-directs or processes incoming general phone calls, e-mails, faxes, forms, and mail.
Builds schedule of courses.
Maintains inventory and orders all office supplies.
Position Title: Service Specialist
Department: Registrar's Office, Arts & Sciences
Position Number: 0062000
FLSA: Non-Exempt
Level: AAT C
Employment Category: Regular Full Time
Department Contact for Cover Letter: Kristin McAdamsEstimated Salary: $20 to $28 per hour based on qualifications.
Dartmouth College
### Position Information
## Position Purpose
To work as part of a team offering service to students, faculty, alumni, and staff on behalf of the Registrar's Office. To provide a vital communication link between the Registrar's office and the Dartmouth Community. To ensure that course data is collected and recorded correctly, and that academic information is disseminated in an accurate, professional and timely manner to all constituencies.
## Skills & Knowledge
Practiced in providing friendly and professional customer service.
Attention to detail.
Ability to work with frequent interruptions.
Ability to meet critical deadlines and work under pressure.
Good organizational skills.
Ability to work with an integrated student database.
Works well as part of a team.
Commitment to diversity and to serving the needs of a diverse community.
## Minimum Experience
Two years or more office experience, preferably in Higher Education.
Proficient in Microsoft Office Products.
## Minimum Education
High School graduate or degree or the equivalent.
Associate's Degree preferred.
## Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
## Special Instructions to Applicants
M-F, 8am-4:30pm
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
### Key Accountabilities
## Key Accountabilities
Team Responsibilities
Responds to student, faculty, staff, alumni and general inquiries.
Resolves routine records and registration issues.
Enters data and manages Banner processes.
Provides general staff and office support.
Participates in project re-engineering and testing.
Cross-trains with Service Specialists and provides back-up support with Records Specialists.
Specialty Area
Assists students with registration.
Assists with official transcript and citation processing.
Helps students to resolve administrative issues related to academic matters
Greets visitors in a friendly and warm manner.
Responds to, re-directs or processes incoming general phone calls, e-mails, faxes, forms, and mail.
Builds schedule of courses.
Maintains inventory and orders all office supplies.
Position Title: Service Specialist
Department: Registrar's Office, Arts & Sciences
Position Number: 0062000
FLSA: Non-Exempt
Level: AAT C
Employment Category: Regular Full Time
Department Contact for Cover Letter: Kristin McAdamsEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
