ITSM Application Administrator
Company Name:
Dartmouth College
### Position Information
## Position Purpose
To analyze end-user reporting requirements and assist in the development of data warehouse and business intelligence reporting infrastructures to meet those requirements; to develop reports and provide ongoing support for centrally-managed reporting systems.
## Skills & Knowledge
Knowledge of business requirements gathering techniques and analysis of underlying systems and processes.
Experience with ITSM application support and deployment strongly desired.
Report writing skills.
Java Script or other high level web based development or scripting language.
Strong training skills.
Strong customer service skills.
Good verbal and written communication skills.
Solid organizational skills.
General knowledge of ITSM intelligence technologies and methodologies.
Strong problem-solving skills.
Ability to work well in a fast- paced, dynamic, and team-centric environment.
Solid business background with experience providing support to a diverse population.
Commitment to diversity and to serving the needs of a diverse population.
## Minimum Experience
Four years of experience in data and process analysis and report writing.
Three years of experience in end user training and support.
## Minimum Education
Bachelor's degree or the equivalent combination of education and experience.
## Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
## Special Instructions to Applicants
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
### Key Accountabilities
## Key Accountabilities
ITSM Support
Works with departments across to assess future needs relating to leveraging ITSM application.
Communicates needs to application manager and works to help define future direction and priorities.
Provides project management support including meeting facilitation, requirements gathering, planning, communication and working across organizational boundaries with technical and partners across computing and throughout the institution.
Conducts departmental workflow studies to evaluate current complex business policies and practices, and identify areas for improvement. Prepares and presents study findings and recommendations to departmental management and other invested parties.
Identifies, analyzes, and documents business requirements to ensure that ITSM system meet departmental operating needs. Identifies gaps and potential solutions. Reports findings and recommendations to the project sponsor.
Works with departments across computing to integrate, and optimize, their business practices with information systems.
Works with departments and vendors to configure application and workflow in support of business requirements and process changes.
Develops reports and dashboard to support requirements of computing services and partners throughout the institution.
Tests and ensures consistent operation of the ITSM application in support of new requirements, system upgrades/modifications and upgrades/modifications of the ITSM application. Creates and executes Test Plans.
Provides advanced training for end-users in the use of the ITSM application environment in one-on-one or group, classroom-based settings.
Managing support group changes (additions, changes, adding/removing members).
Provides technical support of ITSM application including configuration support, integration with other systems and coordination of upgrades across all of computing services.
Coordinates and triages configuration and change requests for ITSM application at the direction of the ITSM Application Manager.
Position Title: ITSM Application Administrator
Department: Institutional Information Systems and Services
Position Number: 1011470
FLSA: Exempt
Level: DRM D
Employment Category: Regular Full TimeEstimated Salary: $20 to $28 per hour based on qualifications.
Dartmouth College
### Position Information
## Position Purpose
To analyze end-user reporting requirements and assist in the development of data warehouse and business intelligence reporting infrastructures to meet those requirements; to develop reports and provide ongoing support for centrally-managed reporting systems.
## Skills & Knowledge
Knowledge of business requirements gathering techniques and analysis of underlying systems and processes.
Experience with ITSM application support and deployment strongly desired.
Report writing skills.
Java Script or other high level web based development or scripting language.
Strong training skills.
Strong customer service skills.
Good verbal and written communication skills.
Solid organizational skills.
General knowledge of ITSM intelligence technologies and methodologies.
Strong problem-solving skills.
Ability to work well in a fast- paced, dynamic, and team-centric environment.
Solid business background with experience providing support to a diverse population.
Commitment to diversity and to serving the needs of a diverse population.
## Minimum Experience
Four years of experience in data and process analysis and report writing.
Three years of experience in end user training and support.
## Minimum Education
Bachelor's degree or the equivalent combination of education and experience.
## Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
## Special Instructions to Applicants
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
### Key Accountabilities
## Key Accountabilities
ITSM Support
Works with departments across to assess future needs relating to leveraging ITSM application.
Communicates needs to application manager and works to help define future direction and priorities.
Provides project management support including meeting facilitation, requirements gathering, planning, communication and working across organizational boundaries with technical and partners across computing and throughout the institution.
Conducts departmental workflow studies to evaluate current complex business policies and practices, and identify areas for improvement. Prepares and presents study findings and recommendations to departmental management and other invested parties.
Identifies, analyzes, and documents business requirements to ensure that ITSM system meet departmental operating needs. Identifies gaps and potential solutions. Reports findings and recommendations to the project sponsor.
Works with departments across computing to integrate, and optimize, their business practices with information systems.
Works with departments and vendors to configure application and workflow in support of business requirements and process changes.
Develops reports and dashboard to support requirements of computing services and partners throughout the institution.
Tests and ensures consistent operation of the ITSM application in support of new requirements, system upgrades/modifications and upgrades/modifications of the ITSM application. Creates and executes Test Plans.
Provides advanced training for end-users in the use of the ITSM application environment in one-on-one or group, classroom-based settings.
Managing support group changes (additions, changes, adding/removing members).
Provides technical support of ITSM application including configuration support, integration with other systems and coordination of upgrades across all of computing services.
Coordinates and triages configuration and change requests for ITSM application at the direction of the ITSM Application Manager.
Position Title: ITSM Application Administrator
Department: Institutional Information Systems and Services
Position Number: 1011470
FLSA: Exempt
Level: DRM D
Employment Category: Regular Full TimeEstimated Salary: $20 to $28 per hour based on qualifications.
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